EU dispute resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/.You can find our email address at the top of the legal notice.
Consumer dispute resolution/Universal Mediation Service
We participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Universal Arbitration Board of the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein (https://www.universalschlichtungsstelle.de).